Last updated: 1.0
By accessing, registering for, or using the TriLink B2B Procurement Platform (the "Platform"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Cookie Policy, and Data Processing Agreement, all incorporated by reference. If you do not accept these Terms in full, you must not use the Platform.
These Terms constitute a legally binding agreement between you, the registered company you represent ("User" or "you"), and TriLink Technologies LLC ("TriLink", "we", "us", or "our"), a company registered in the United Arab Emirates. You represent and warrant that you have the legal authority to bind your company to these Terms.
For the purposes of these Terms:
TriLink is a multi-sided B2B commerce and procurement ecosystem designed to digitalise trade workflows between Buyers, Suppliers, Service Providers, and Logistics Providers in the UAE and wider region. The Platform facilitates, but is not limited to:
TriLink acts as a technology intermediary and, unless explicitly stated otherwise, is not a party to the underlying sale, purchase, logistics, or financing contract between Users. We do not guarantee the quality, safety, legality, or fitness of any product or service listed by Suppliers.
To register and use the Platform, you must:
We reserve the right to suspend or terminate any account that does not meet these eligibility requirements or that provides false, misleading, or incomplete information.
TriLink operates a tiered verification system. Higher tiers unlock additional features and higher transaction limits. To advance tiers, a company must submit documentary evidence which may include:
Verification decisions are made in TriLink's sole discretion and may be reviewed or revoked at any time. Verification status does not constitute a guarantee of a User's creditworthiness, performance, or compliance.
You are responsible for all activity that occurs under your account. You must:
TriLink may suspend account access without liability if we believe an account has been compromised or is being used in violation of these Terms or applicable law.
Suppliers and Service Providers may publish product and service listings, catalogues, pricing, and availability information. By listing on the Platform, you represent that:
TriLink reserves the right to remove or restrict listings that violate these Terms, applicable laws, or our content policies. The Platform may display ratings, reviews, and ESG indicators based on data submitted by Users and third-party sources.
Buyers may issue requests for quotations, proposals, or tenders. Suppliers may submit bids, proposals, or catalog responses. All submissions are binding once accepted by the Buyer through the Platform. You agree that:
Contracts, purchase orders, amendments, and addenda executed through the Platform are legally binding between the parties. Digital signatures applied via the Platform comply with UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services and may include simple, advanced, or qualified signature grades supported by UAE Pass or other certified trust service providers.
By applying your signature or approving a document, you confirm that you have reviewed the document, understand its contents, and are authorised to execute it on behalf of your company. You are solely responsible for verifying the identity and authority of counterparties before entering into binding agreements.
The Platform supports multiple payment and financing methods, including card payments, bank transfers (wires), cheque tracking and confirmation, buy-now-pay-later (BNPL) arrangements with licensed partners, escrow services with licensed banking partners, bank guarantees, and letters of credit. By using these services you agree that:
Payment processing partners are subject to their own terms and privacy policies, which you must accept where required.
The Platform enables Buyers and Suppliers to arrange shipment tracking, select logistics providers, and coordinate customs clearance support. TriLink does not itself transport goods or act as a customs broker unless expressly agreed in a separate contract. Logistics Service Providers are independent contractors and remain responsible for the services they perform.
Users must ensure that all shipments comply with import/export controls, customs declarations, dangerous-goods regulations, and sanctions applicable to the jurisdictions involved.
TriLink uses artificial intelligence, machine learning, and optical character recognition to assist with document parsing, spend analysis, vendor matching, risk scoring, drafting suggestions, and procurement insights (collectively "AI Features").
You must use the Platform in compliance with all applicable laws, regulations, and industry standards, including UAE federal laws, emirate-level regulations, and international trade rules. Specifically, you must not:
TriLink may perform automated and manual screening against sanctions, politically exposed persons (PEP), and adverse media lists. We may freeze, suspend, or report transactions or accounts where required by law or where a material compliance risk is identified.
In accordance with UAE anti-money laundering and counter-terrorist financing laws (Federal Decree-Law No. 20 of 2018 and Cabinet Decision No. 10 of 2019), Users must provide accurate beneficial ownership information. You agree to:
The Platform may display environmental, social, and governance (ESG) indicators, certifications, carbon estimates, and sustainability disclosures supplied by Users or third-party rating providers. These indicators are for informational purposes only. TriLink does not independently audit all ESG claims and is not responsible for their accuracy. Users are encouraged to verify ESG credentials directly before making procurement decisions.
If a dispute arises between Users in connection with a transaction, the parties should first attempt to resolve the matter through the Platform's negotiation and mediation tools. Where a dispute cannot be resolved amicably, the parties may escalate to formal dispute resolution in accordance with Section 23 below.
TriLink may, at its discretion, provide dispute resolution assistance, release escrow funds in accordance with agreed conditions or a final determination, and suspend accounts involved in repeated or serious disputes. TriLink is not a court or arbitrator and its determinations are not binding unless the parties have agreed otherwise in writing.
The Platform includes negotiation chat, contract amendment threads, dispute messaging, and system notifications. By using these features you agree that:
TriLink may offer APIs, webhooks, SDKs, and third-party integrations. Access is subject to separate API terms and acceptable use policies. You must:
TriLink may change, deprecate, or remove API features with reasonable notice.
TriLink and its licensors own all rights, title, and interest in and to the Platform, including software, designs, trademarks, logos, documentation, and AI models. Nothing in these Terms grants you any licence to our intellectual property except as necessary to use the Platform in accordance with these Terms.
You retain ownership of content you upload, including product descriptions, documents, and logos. By uploading content, you grant TriLink a worldwide, royalty-free, sublicensable licence to use, display, reproduce, and process that content solely to operate, improve, and promote the Platform and to comply with legal obligations.
Personal data is processed in accordance with our Privacy Policy and Data Processing Agreement, and where applicable, UAE Federal Decree-Law No. 45 of 2021 (PDPL), GDPR, and other relevant data-protection frameworks. You must ensure that you have provided any required notices and obtained any required consents before uploading Personal Data of your employees, beneficial owners, or third parties to the Platform.
Users may exchange confidential or proprietary information through the Platform, including pricing, technical specifications, and contractual terms. Receiving parties must keep such information confidential and use it solely for the purpose of evaluating or performing the relevant transaction, unless disclosure is required by law or authorised by the disclosing party.
TriLink provides the Platform on an "as is" and "as available" basis. To the maximum extent permitted by law:
Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, death or personal injury, or any liability that cannot be excluded under applicable law.
You may terminate your account at any time through your account settings or by contacting support. TriLink may suspend or terminate your access if you breach these Terms, if required by law, if your account is inactive for an extended period, or if we reasonably believe continued access poses a legal, security, or reputational risk.
Upon termination, your access to the Platform will cease, but provisions relating to confidentiality, intellectual property, liability, dispute resolution, and accrued obligations will survive. Data retention will follow the periods described in our Privacy Policy and applicable law.
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC). The seat of arbitration shall be Dubai, UAE and the language of arbitration shall be English.
For Users located in or contracting through the Dubai International Financial Centre (DIFC) or Abu Dhabi Global Market (ADGM), the relevant common-law framework and dispute-resolution mechanism of that financial free zone may apply to the extent expressly agreed in writing between the parties.
TriLink reserves the right to modify these Terms at any time. Material changes will be communicated by email and through an in-platform notification at least thirty (30) days before taking effect, unless a shorter period is required by law or to address an urgent security or compliance issue. Continued use of the Platform after the effective date of the revised Terms constitutes acceptance of the changes.
For questions, complaints, or legal notices about these Terms, please contact us at:
Essential cookies keep you signed in. Analytics cookies are optional and help us improve the platform. Read our policy